Order Processing
Orders placed and received before 2:00 p.m. (EST) Monday through Friday, are processed the day the order is placed. Orders received after 2:00 p.m. (EST), will be processed the following business day. This applies to in-stock items. Orders may be delayed by increased holiday business, out-of-stock items, or unforeseen difficulties. Drinkpod will make every attempt to meet shipping deadlines. Please note that our warehouses do not ship on weekends, nor is Saturday or Sunday delivery available.
Ship Methods
The primary way in which Drinkpod ships our products is via UPS or FedEx Standard Ground Shipping. Delivery time with this ship method is usually between 3 and 5 business days once the product ships. We can arrange for expedited Next Day, Second Day, or Three-Day shipping for this ship method – but we will need to give you the additional cost on the phone or via email. If you wish to contact us for a quote on just the expedited shipping, please call the office (1-844-374-6576) or send an email to support@drinkpodusa.com (and include your delivery address). We will let you know what the new shipping cost will be for your expedited request before processing the order.
Confirmation and Tracking Emails
You will receive a confirmation email after placing your order. You will also receive an email with your tracking information once your order ships.
Shipping Charges
Drinkpod calculates shipping based on current UPS / FedEx commercial shipping rate tables, weight of the product and the final delivery destination. These fees will be fair and as inexpensive as we can make them. Please note that all shipping charges are for standard ground delivery within the lower 48 United States, unless otherwise noted. Free ground shipping may be offered at times. Drinkpod cannot ship to P.O. Boxes, APOs or FPOs.
Product Inspections
We take as many steps as possible to ensure that the product you receive is in perfect working condition. However, occasionally, a product may be damaged in transit. If you receive a damaged product delivered by Federal Express or UPS, please give us a call immediately. If the unit is damaged, we ask that you refuse the shipment or notate the damage on the packing slip and give us a call immediately. If you do sign for a product with concealed damage, we will replace the unit with one in perfect working condition as long as you notify us 48 hours after receipt of the product (Excluding holidays and weekends) *. However, we can get a new unit to you faster if you notice the damage on arrival and refuse the shipment.
Please note the shipping companies operating on our behalf to pick up a product will only make one attempt at pick-up. You must have the product available for pick up at that time.
Order Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Drinkpod reserves the right at any time after receipt of your order to accept or decline your order for any reason. Drinkpod reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
Forms of Payment
Drinkpod accepts the following major credit cards: Visa, MasterCard, Discover and American Express. We also accept payments via PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (this is the address where your credit card company sends your statements). Incorrect information may cause a delay in processing your order. Your credit card will be charged at the time the order is placed. We reserve the right to cancel any orders without prior notice where the credit card billing address is not located within the United States.
Drinkpod also accepts cashier’s checks and company checks. Orders with company checks or cashier’s checks are processed upon receipt of funds. If you wish to pay by one of these methods please give us a call at 1-844-374-6576. We can prepare an invoice in advance and send it to you via email. This way, you will have the exact amount and can the document to get approval from the appropriate staff.
All checks should be mailed to:
Drinkpod
8747 20th Ave.
Brooklyn, NY 11214
Please make checks payable to Drinkpod. All funds should be in US Dollars.
Out-of-Stock Items
If for some unforeseen reason an item is no longer available, or will be backordered for an extended period of time, you will be notified as soon as possible. Items found on this website are generally available to be shipped within 1 to 10 business days. Once shipped, most products will arrive within 3 – 7 business days depending on the destination.
Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out of our warehouse even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges are incurred.
Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. The Drinkpod Customer Service desk can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Please contact them during the listed service hours of 8am to 5pm EST Monday through Friday. Please do not email cancellation requests, as we may not receive them due to the imperfect delivery method of email transmissions. Once an item is shipped the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee on any cancelled orders.
